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  • Shipping and Delivery

     

    Country

    Shipping fee

    Courier

    Delivery/ shipping time

    Australia

    Orders $270 and up - FREE

    Standard - $9.95

    Express - $14.95

    Australia Post

    Standard - 2 - 7 business days from dispatch

    Express - 1 - 3 business days from dispatch

    New Zealand

    Starts at $28 NZD/$25 AUD (actual cost based on location and weight)

    Fedex /DHL Express

    2-3 business days from dispatch

    USA/Canada

    Starts at $26 USD/ $40 AUD (actual cost based on location and weight)

    Fedex /DHL Express

    3-5 business days from dispatch

    Dubai/ UAE/ Middle East

    Starts at $50 AUD/122 AED  (actual cost based on location and weight)

    Fedex /DHL Express

    3-5 business days from dispatch

    Mauritius, Mongolia, Israel/ Luxembourg

    Starts at $80 AUD  (actual cost based on location and weight)

    Fedex /DHL Express

    3-5 business days from dispatch

    Japan/ Thailand/ Asia

    Starts at $45 AUD  (actual cost based on location and weight)

    Fedex /DHL Express

    3-5 business days from dispatch

    All other International countries

    Starts $40 AUD  (actual cost based on location and weight)

    Fedex /DHL Express

    3-5 business days from dispatch

    **If you are using an International credit card other than Australia Dollars, the actual shipping fee may fluctuate depending on currency conversion rates


    The boring, but important stuff...


    Despatch
    We’ll ship your order within 1-2 business days from purchase date.

    Bought during a sale or over Christmas? Please allow up to 5 business days for your order to be shipped.

    We ship from Sydney NSW. If your order or some items in your order are unavailable in our Sydney warehouse, we may ship from our Melbourne stores, and shipping times may vary.

    If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order. Additionally, any returned to sender charges, costs or fees will be shouldered by customers.

     Australia

    If you opt for a safe drop, this means you understand and accept any risk or responsibility for the parcel.

    Customs (International orders)
    Your parcel may be subject to customs duties, VAT, taxes or clearance. This may vary for each country and any charges will be paid by you.

    Help
    If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at support@freddystore.com.au

     

    Shipping Protection 

    We understand the valuable nature of your purchase, as such, you have the option to include Shipping Protection with your order that provides protection from loss, damage or theft. 

    Shipping protection option is available for you at checkout if you would like to avail this together with your order.

    NOTE: Lost parcels due to incorrect address, incomplete address, non-collection or refusal of delivery is NOT eligible for this protection. 


    For your reference, please find a table that outlines the type of protection, requirements, eligibility and processing time below:

    Type of Protection

    Requirements to file replacement request

    Filing period to be eligible

    Processing time

    Lost in transit

    Status in tracking is NOT delivered 

    7 days after last courier scan, but no longer than 30 days

    1-2 business days

    Damaged in shipment

    Photo showing damage in postbag or tampering in post bag; photo of damaged merchandise as applicable

    after 5 days from delivery date, but no longer than 30 days

    1-2 business days

    Stolen/ Theft

    Tracking information is marked as delivered but courier declared as lost, missing or was delivered incorrectly

    after 5 days from delivery date, but no longer than 30 days

    1-2 business days

     

    Documentation requirements submitted will be assessed accordingly, additional information or documents may be required. Approval of the replacement request will be at the company’s discretion.

    If you have included Shipping Protection with your order and your shipping or delivery issue falls within the mentioned table above, please reach out to our Customer support team at support@freddystore.com.au to request for a replacement.

    If the same product becomes out of stock, a store credit will be provided.

    TRY BEFORE YOU BUY
    Try up to 3 items
    Home try-on
     
    1
    Select Try Before You Buy
    Use the Try Before You Buy button when selecting items.
    2
    Payment Hold
    We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
    3
    Try at Home
    You have 4 days to try everything once your order arrives.
    4
    Easy Returns
    Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
    1
    Select Try Before You Buy
    Use the Try Before You Buy button when selecting items.
    2
    Payment Hold
    We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
    3
    Try at Home
    You have 4 days to try everything once your order arrives.
    4
    Easy Returns
    Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
    Welcome back to the store page. Here's what to do next:
    Step 1:
    Browse items you'd like to order
    Step 2:
    Use the 'Add to Cart' button to add your new exchange items to the cart.
    Step 3:
    Checkout as usual with the same email or phone number to complete your exchange order.
    left to place order
    Please note: Processing your exchange may take up to one minute after placing your order.

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