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Frequently asked questions

When is the sale starting and ending?

Our 50% off for 50 Hours is happening on 14 July 2026, starts 8:00 PM AEST until 16 July 2026, 10:00 PM AEST. Strictly 50 hours only,

To take advantage of this incredible offer, please ensure you have checked out and placed your order within this 50-HOUR window. We will not extend beyond the specified time.

Do I need a discount code?

No discount code is needed! All our prices have been marked down, making it easier than ever to shop! Just remember you won’t be able to use any other discount codes or promotions during the sale.

Which products are on sale?

All our physical products are on sale! No gift cards are included in this promotion.

Can I return?

Absolutely! We offer EASY and FAST 30-day returns for a store credit for all orders purchased from the sale. Excluding underwear.

For our full return policy, you may check our FULL RETURN POLICY TERMS & CONDITIONS

Can I use my store credit from returns?

You sure can!

When will you ship my order?

Our team is working around the clock to get you your new purchase as quickly as possible! We aim to ship orders within 1-2 business days. However, due to the huge volume of orders we receive during the sale period, this may extend to 3-5 business days.

How do I get my size?
  • Our Full Size Guide is available for you here - FREDDY SIZE CHART. If you are still unsure on which size will best fit you, our friendly Customer Support team are here to help: 
  • Click the Live Chat Button to enter into a conversation with them!
  • Or email us at support@freddystore.com.au
  • You may also DM us on Facebook here
Can I make changes to an order if it hasn’t shipped yet?

Our warehouse team works extra hard during the sale to pick, pack and dispatch orders as soon as possible. As such, we won’t be able to make changes to an order once confirmed. The good news is you may return/ exchange once received!

I purchased it a day before the sale. Can you honour the discount?

As per our Sale Terms and Conditions, this promotion does not apply to orders prior or after the sale period.

How do I contact you if I have questions about the sale or my order?

You may contact us via the following channels: