Returns & Exchange
We get the risk you take when you buy online; you can’t try on or feel the fabric. That's why we offer a 14-day return/exchange policy on full priced items. This starts the day you receive us, so you can find your perfect fit, even if it takes more than one try.
PLEASE NOTE: Due to hygienic reasons we can not accept returns or exchanges on underwear.
Make sure you haven’t worn, washed, altered, damaged, stained, or marked your clothes, and all original swing tags are still attached. Shipping will be at your expense. Butt it will be worth it.
To return a product, email email@example.com with your order number and your reason for returning. We’ll let you what to do next. You’ll need to return within 7 days from when we give you the green light.
If your return items get lost in the post, we aren’t held liable. Best to use a registered postal service with tracking details to avoid this from happening.
Once we’ve received and processed your return, we’ll let you know with an email. Put your feet up, get out the frosè, and allow up to 10 business days to see the dollars back in your account. Your refund will be issued in the same way you paid, so if you used a debit card, stop refreshing your Paypal account.
If you made your purchase using Afterpay, we can accept your return for an exchange or store credit within our 14 day return policy. Customers wishing to receive a refund on their Afterpay purchase will be charged a 5% restocking fee and the remaining refund amount will be processed through their Afterpay account.
If you bought your perfect fit on sale but changed your mind about it, you can’t get a refund. This includes all sale and clearance stock, and any items purchased with a discount code applied.
You can exchange the same item for a different size, if it’s in stock, and send it back in original condition within 7 days of receiving it. If the item is not in stock, you will be issued a giftcard.
If you buy a product with a discount of 30% or more, it’s considered final sale. Final sale cannot be returned or exchanged but it can be shown off to friends.
Did you choose the wrong size or style? Or find something else more fitting? Email FREDDY with your order number and reason for exchange at firstname.lastname@example.org within 14 days, and we’ll reply telling you how to exchange. Make sure the item hasn’t been worn, washed, altered, damaged, stained, marked, and our original swing tags are attached. Basically, don’t wear to brunch.
We move fast. It’s the reality when something is as perfect a fit as FREDDY's are. If you’re exchanging an item, we recommend you purchase your new item immediately to avoid it going out of stock. Tell us in an email that you have re-purchased, including your order number. We will refund your original order once it arrives back in our arms in original condition.
For first time and second round returns, you’ll have to pick up the return shipping bill. But we’ll send your new items back for free. If you’re across the pond (international dweller), you will have to pay additional shipping costs for returns and exchanges.
Your new FREDDY items should arrive ready to hit the street and studio. But if something’s not quite right, quickly email email@example.com within 48 hours of receiving the product. If the damage is our fault, your item will be replaced. If we can’t replace it, you’ll be refunded both the product price and shipping return costs.
If your FREDDY's get damaged as a result of your adventures, it’s wear and tear, and they can’t be claimed as faulty.
In Store Returns & Exchanges
If you get home and change your mind, we can’t offer a refund. Best to make sure it’s a perfect fit before you leave the store. Otherwise, you can swap your item for another product or a gift card, within 14 days of your purchase. Make sure the item is in perfect condition with tags attached and your receipt is in tow.
Gift cards mean generous friends and shopping trips. Our gift cards are non refundable but there’s always something waiting for you in store.