Returns & Exchange
Please note: We cannot offer a refund for change of mind on SALE items, or purchases that were made using a discount voucher/code or during a SALE period. We will however be able to exchange for a different size of the same item, stock permitting and provided it's returned within our usual return policy.
We want our customers to be 100% satisfied with their FREDDY purchases, and understand the risks in buying an item of clothing without trying it on, feeling the fabric or seeing the colours in the flesh. That’s why we offer a 14 day return policy on all full priced items, starting from when you receive your parcel.
Provided the item has not been worn, washed, altered, damaged or stained/marked in any way and still has original swing tags attached, you may return it for an exchange or full refund (minus shipping costs). Expenses associated with return postage shall not be refunded on any return items.
Please note: If you are returning an item from our WR.UP Sports range that arrive as a set, both the Pants and Tank Top must be returned together for us to process the return.
To make a return, email us your order number and reason for return at email@example.com and we will email you back with instructions on how to make a return. Your item MUST be returned within 7 days from when your return is authorised to qualify a exchange or refund/credit note.
www.freddystore.com.au will not be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
We will notify you by email once your return has been received and processed. We endeavour to process your refund as quickly as possible, however please allow at least 10 business days from receipt of goods for your refund to appear in your account. We can only issue your refund in the same method as to which your item was paid.
If you would like to exchange a purchase for another style or size, please email us your order number and reason for exchange within our 14 day return period at firstname.lastname@example.org and we will email you back with instructions on how to exchange.
Provided the item has not been worn, washed, altered, damaged or stained/marked in any way and still has original swing tags attached, you may return it for an exchange.
Our clothes are very popular and many styles sellout quickly. To avoid your wanted item selling out in your size/style we suggest you re-purchase this item right away and indicate you have repurchased in your return email. We will then refund your your original order once we have received your return and all is in order.
Return postage cost associated with returning an item must be paid by the customer. FREDDY will send you back your first exchanged item without additional postage costs. All postage costs associated with exchanges thereafter are not refunded by FREDDY Australia & New Zealand. FREDDY Australia & New Zealand does not offer free returns or exchanges for international orders. If you wish to return an item for an exchange, additional shipping costs will apply.
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and enjoy. If when you receive your order you find a fault in some way that we may have missed, or a manufacturing fault has occurred within a reasonable time frame, please email us immediately at email@example.com to discuss further.
If the fault is deemed our responsibility, we are happy to replace your item if stock is on hand, or endeavour to reorder from supplier subject to availability. We will refund you for both product & return shipping for faulty items if we are unable to replace with an identical item.
Please note: items which have been damaged due to general wear and tear are not considered to be faulty.
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of Australia Post / International shipping company. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the Australia Post / International shipping representative upon delivery.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.
IN STORE RETURNS & EXCHANGES
Items purchased in one of our physical stores can be returned in store within 14 days of the date of purchase. We do not offer refunds for items returned for change of mind that are purchased in store. We will be able to offer an exchange or gift card provided items comply with our terms and conditions and are unworn, unwashed, unsoiled and in 100% resalable condition with all original swing tags attached.
Items must be accompanied by your emailed store receipt. We are unable to accept returns, including exchanges on SALE items and items purchased using a voucher/code for incorrect choice, fit or change of mind.
Unfortunately we cannot offer an exchange or refund on sale items, or purchases that were made using a discount voucher/code. Freddy gift cards are non refundable.