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Choose Country / Currency
Australia/ Domestic: Shipped via Australia Post
Orders $220 and up - FREE Standard Shipping
Orders $299 and up - FREE Express shipping
Orders below threshold:
Standard - $9.95 (2 - 4 business days from dispatch)
Express - $14.95 (1 - 3 business days from dispatch)
International: Shipped via DHL Express (2-4 business days delivery from dispatch)
CLICK HERE FOR INTERNATIONAL RATES
The boring, but important stuff...Despatch
We’ll ship your order within 1-2 business days from purchase date.
Bought during a sale or over Christmas? Please allow up to 5 business days for your order to be shipped.
We ship from Sydney NSW. If your order or some items in your order are unavailable in our Sydney warehouse, we may ship from our Melbourne stores, and shipping times may vary.
If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order. Additionally, any returned to sender charges, costs or fees will be shouldered by customers.
Australia
If you opt for a safe drop, this means you understand and accept any risk or responsibility for the parcel.
Customs (International orders)
Your parcel may be subject to customs duties, VAT, taxes or clearance. This may vary for each country and any charges will be paid by you.
Help
If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at support@freddystore.com.au
Shipping Protection
We understand the valuable nature of your purchase, as such, you have the option to include Shipping Protection with your order that provides protection from loss, damage or theft.
Shipping protection option is available for you at checkout if you would like to avail this together with your order.
NOTE: Lost parcels due to incorrect address, incomplete address, non-collection or refusal of delivery is NOT eligible for this protection.
For your reference, please find a table that outlines the type of protection, requirements, eligibility and processing time below:
|
Type of Protection |
Requirements to file replacement request |
Filing period to be eligible |
Processing time |
|
Lost in transit |
Status in tracking is NOT delivered |
7 days after last courier scan, but no longer than 30 days |
1-2 business days |
|
Damaged in shipment |
Photo showing damage in postbag or tampering in post bag; photo of damaged merchandise as applicable |
after 5 days from delivery date, but no longer than 30 days |
1-2 business days |
|
Stolen/ Theft |
Tracking information is marked as delivered but courier declared as lost, missing or was delivered incorrectly |
after 5 days from delivery date, but no longer than 30 days |
1-2 business days |
Documentation requirements submitted will be assessed accordingly, additional information or documents may be required. Approval of the replacement request will be at the company’s discretion.
If you have included Shipping Protection with your order and your shipping or delivery issue falls within the mentioned table above, please reach out to our Customer support team at support@freddystore.com.au to request for a replacement.
If the same product becomes out of stock, a store credit will be provided.
