Shipping and Delivery



Orders $270 and up - FREE Express shipping 
Australia Post Standard - $9.95 (2 - 7 business days)
Australia Post Express - $14.95 (1 - 3 business days)

New Zealand
Orders $270 and up - FREE Express shipping
DHL Express  Shipping- $25 (2 - 3 business days once dispatched)

USA - $35 for 1KG and below and $40 for above 1KG (3-5 business days via DHL express)
Japan - $40 (3-5 business days via DHL express)
Mauritius/ Mongolia - $80 (3-5 business days via DHL express)
Dubai/ UAE -
$50 (3-5 business days via DHL express)
All other countries
 - $30 (3-5 business days via DHL express)

The boring, but important stuff...

We’ll ship your order within 1-2 business days from purchase date.

Bought during a sale or over Christmas? Please allow up to 5 business days for your order to be shipped.

We ship from Sydney NSW. If your order or some items in your order are unavailable in our Sydney warehouse, we may ship from our Melbourne stores, and shipping times may vary.

If your parcel is returned to us due to an incorrect address or marked unclaimed, a new shipping fee will apply for redelivery of your order. Additionally, any returned to sender charges, costs or fees will be shouldered by customers.

Same Day Delivery  (selected locations in Sydney Metro)
Need to do some last minute shopping for your trip or an event? Or looking for the perfect gift but pressed for time, we got you covered!
You will see this option available for you on checkout if your zip code is applicable.
Kindly note that there is a 10am cut off for this service and this is only available during business days. Once dispatched, please expect delivery within 6 to 9pm and signature is required upon delivery. Otherwise if no one is available to receive at the time of delivery, it will be returned to sender. New shipping fees will apply to re-deliver.

If you avail of this service and placed the order after the cut off, during weekends or holidays, your order will be shipped the next business day.

 Note: This shipping service may be disabled during sale period

If you opt for a safe drop, this means you understand and accept any risk or responsibility for the parcel.

Your parcel may be subject to customs duties, VAT, taxes or clearance. This may vary for each country and any charges will be paid by you.

If your Freddy order is delayed, missing or damaged in shipment, we recommend calling your local courier and quoting your tracking number. Delays in delivery due to unforeseen circumstances, such as natural disasters, delivery company strikes or custom clearance issues are beyond the control and responsibility of Freddy. If you need any assistance, contact us at


Shipping Protection 

We understand the valuable nature of your purchase, as such, we have partnered with Shiptection (powered by Insureship) which means you have the option to include Shipping Protection with your order that provides protection from loss, damage or theft. 

If you would like to avail the Shipping Protection together with your order, please tick "Add Shipping Protection from Damage, Loss & Theft" on check out.

NOTE: Lost parcels due to incorrect address, incomplete address, non-collection or refusal of delivery is NOT eligible for this protection. Standard exclusions also apply, you may find the terms and conditions here.

For your reference, please find a table that outlines the type of protection, requirements, eligibility and processing time below:

Type of Protection

Requirements to file replacement request

Filing period to be eligible

Processing time

Lost in transit

Status in tracking is NOT delivered 

7 days after last courier scan, but no longer than 30 days

1-2 business days

Damaged in shipment

Photo showing damage in postbag or tampering in post bag; photo of damaged merchandise as applicable

after 5 days from delivery date, but no longer than 20 days

1-2 business days

Stolen/ Theft

Tracking information is marked as delivered but courier declared as lost, missing or was delivered incorrectly

after 5 days from delivery date, but no longer than 20 days

1-2 business days


Documentation requirements submitted will be assessed accordingly, additional information or documents may be required. Approval of the replacement request will be at the company’s discretion.

If you have purchased Shipping Protection with your order and your shipping or delivery issue falls within the mentioned table above, please reach out to our Customer support team at to request for a replacement.

If the same product becomes out of stock, a store credit will be provided.

For more details about protection coverage, terms and conditions, you may click this link

Fit Finder