Shipping

Please note: We cannot offer a refund or exchange on SALE items, or purchases that were made using a discount voucher/code. All sale item transactions are final. 

Australian Deliveries
Here at FREDDY, Australia Post is our mode of shipping for all orders. We offer a flat rate of $9.95 for standard shipping and $14.95 for express shipping for all orders within Australia.

Your order will be dispatched from our Sydney warehouse within 24-48 hours of placement, excluding weekends, public holidays and pre-order items. You should expect your parcel within 1-7 working days for standard shipping, and 1-3 working days for express shipping, depending on your location. If your parcel does not arrive within this timeframe, please contact us at hello@freddystore.com.au and we will track it for you. Australia Post will deliver straight to your door, however if undeliverable a calling card will be placed in your letter box to notify you that your parcel is ready to collect at your nearest post office.

Sydney and NSW: 1-2 days (1 day express)
Melbourne and VIC: 2-4 days (1-2 days express)
Canberra and ACT: 1-3 days (1-2 days express)
Brisbane and QLD: 2-4 days (1-2 days express)
Adelaide and SA: 2-4 days (1-2 days express)
Perth and WA: 5 -7 days (2-3 days express)
Tasmania: 2-5 days (2-3 days express)


New Zealand Deliveries
FREDDY delivers all New Zealand orders using Fastway NZ. We offer a flat rate of AUS$9.95 for all New Zealand orders.

You should expect to receive your order within 3-10 business days of dispatch, however certain destinations may take longer. FREDDY are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc. 

Orders to New Zealand may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. The New Zealand duty threshold is $225NZD for clothing and fashion goods, orders over this value will be subject to duties and taxes. FREDDY takes no responsibility for any possible duties and taxes that may be applied by customs in New Zealand. The responsibility for any custom duties, foreign taxes or other fees that may be imposed will rest with the customer. If your package is subject to duties and taxes you will be contacted to advise of the taxes that have been applied and request payment. Once payment is received the goods will be released for delivery.  Please contact your local customs office for further information regarding taxes and duties.

USA Deliveries
Final delivery for all USA orders are made by USPS.  We offer a flat rate of AUS$14.95 for all USA deliveries. 

You should expect to receive your order between 10-15 business days of dispatch, however certain destinations may take longer. FREDDY are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc. 

Orders to the USA may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Orders over the USA duties threshold value will be subject to duties and taxes. FREDDY takes no responsibility for any possible duties and taxes that may be applied by customs in the USA. The responsibility for any custom duties, foreign taxes or other fees that may be imposed will rest with the customer. If your package is subject to duties and taxes you will be contacted to advise of the taxes that have been applied and request payment. Once payment is received the goods will be released for delivery.  Please contact your local customs office for further information regarding taxes and duties.

Other International deliveries
Delivery for all International orders are made by Australia Post. Once it reached the country of destination, the package will be delivered by your local post.  We offer a flat rate of AUS$14.95 for all International deliveries. 

You should expect to receive your order between 10-15 business days of dispatch, however certain destinations may take longer. FREDDY are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc. 

Orders to some countries may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Orders over the USA duties threshold value will be subject to duties and taxes. FREDDY takes no responsibility for any possible duties and taxes that may be applied by customs in your country. The responsibility for any custom duties, foreign taxes or other fees that may be imposed will rest with the customer. If your package is subject to duties and taxes you will be contacted to advise of the taxes that have been applied and request payment. Once payment is received the goods will be released for delivery.  Please contact your local customs office for further information regarding taxes and duties.

SALE Period Deliveries
We do our best to dispatch orders between 24-48 hours after you have ordered, however during busy periods and high demand it can sometimes take a little longer. Please allow up to 5 business days for orders to be processed during SALE periods. 

Pre-order Deliveries
Please note that the delivery date is an estimated shipping date only. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. Your Paypal account will be charged upon placing your order. If for some reason we cannot fulfil your order due to an inventory or manufacturing error, we will cancel your order and refund you. All pre-order items will be shipped via Australia Post, as per our shipping details above.

NB: We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of Australia Post/International shipping companies. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the Australia Post/International postal representative upon delivery.

Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.

Returned to Sender
In case your order has been returned to us due to being unclaimed from the post office or incorrect/incomplete address, kindly send us a message at hello@freddystore.com.au and we will be glad to re-ship it to you. Please note that additional shipping fee may apply.

Lost in transit
We recommend for you lodge an investigation and report this instance to Australian Post quoting your tracking number so they may record incidents like this, take necessary action and provide a possible solution.

We see that you are from USA

We also have a store in USA that ships out of California.

Go here to visit it: www.freddystore.com

freddystore.com
PS: Inventory can vary between the two stores, so feel free to put your order in either one